Privacy Policy
Cruise Vietnam Travel Deals (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website, mobile apps, or services.
Information We Collect
We may collect several types of information from and about users of our services, including:
Personal Information:
- This includes information that can identify you, such as your name, email address, phone number, postal address, date of birth, passport details, payment information (e.g. credit card numbers), travel details (e.g. preferences, itineraries, special requests), and any other personal data you provide to us when booking a cruise, tour, or using our services.
- We may also collect information about your emergency contacts and travel companions.
Usage Information:
- This includes information about how you use our website and mobile apps, such as your browsing history, search queries, clicks, downloads, and other interactions with the site.
- We may also collect information about the links and advertisements you interact with.
Device Information:
- This includes information about the device you use to access our services, such as your IP address, device type (e.g. desktop, mobile, tablet), browser type and version, operating system, and unique device identifiers.
- We may also collect information about your network connection, including your Internet service provider and geographical location based on your IP address.
Location Information:
- If you use our mobile apps, we may collect your precise geolocation data through GPS, Bluetooth, or other technologies to provide location-based services.
- You can disable location tracking in your device settings, but this may affect the functionality of our location-based features.
Social Media Information:
- If you interact with us through social media platforms, we may collect information such as your social media username, profile picture, and any other data you choose to share publicly.
How We Use Your Information
We use the information we collect to:
- Process your bookings, reservations, and payments for cruises, tours, and other travel services
- Communicate with you about your travel plans, provide customer support, and respond to your inquiries
- Personalize your experience and make recommendations based on your preferences and behavior
- Improve and enhance our services, website, and mobile apps
- Analyze usage trends and user behavior to better understand how our customers interact with us
- Prevent fraud, enforce our terms, and ensure the security of our systems and networks
Sharing and Disclosure of Information
We may share your personal information with:
- Travel service providers (e.g. cruise lines, hotels, airlines, tour operators) to fulfill your bookings and reservations
- Third-party vendors and service providers who assist us in operating our business, such as payment processors, data analytics providers, and customer relationship management (CRM) platforms
- Government authorities, law enforcement, and other third parties if required to do so by law, court order, or legal process
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
We do not sell or rent your personal information to unaffiliated third parties for their own marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:
- Encryption of sensitive data (e.g. payment information) during transmission and storage
- Secure servers and data centers with restricted access
- Policies and procedures for handling and disposing of data
- Employee training on data privacy and security practices
However, no data transmission or storage system is 100% secure, and we cannot guarantee absolute data security. We recommend that you also take steps to protect your information, such as using strong passwords and being cautious of phishing attempts.
Your Rights and Choices
You have the following rights with respect to your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
- Objection: You can object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
- Portability: You can request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise these rights, or if you have any questions or concerns about our privacy practices, please contact us using the information provided below.
You may also opt-out of receiving marketing communications from us by clicking the “unsubscribe” link in the emails we send or by contacting us.
International Data Transfers
As a global company, we may transfer your personal information to countries outside of your home country, including to countries that may have different data protection laws than your home country. When we do so, we will take steps to ensure that any international transfers of your data are done securely and in accordance with applicable laws, such as:
- Entering into standard contractual clauses approved by the European Commission or other relevant authorities
- Implementing other appropriate safeguards, such as encryption or pseudonymization
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. We will notify you of any changes by posting the new Privacy Policy on our website and, if significant, we may also notify you by email or other means.
Your continued use of our services after any changes indicates your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us at:
Cruise Vietnam Travel Deals
Address: 3C69, Thanh Nien Road, Pham Van Hai Commune, Binh Chanh District, Ho Chi Minh City, Vietnam
Email: contact@vietnamtravel.deals
Phone: +84 08 5525 1272
