Terms and Conditions

General Terms and Conditions

Agreement
These terms and conditions create a legally binding agreement between you and the cruise operator (“we” or “us”). By using our website, you agree to accept these terms without variation.

Updates
We may update these terms and conditions at our discretion, with or without notice to you.

Specific Cruise Terms
For any individual cruise, the specific terms and conditions for that cruise will take precedence over these general terms.

Declining Terms
If you do not agree to any part of these terms and conditions, you must not use this website or the services provided.

Booking & Payment

• Bookings can be made directly on the website or through email, chat, WhatsApp, or phone.
• A booking is only confirmed once we have received a deposit or full payment and sent you an official confirmation.
• The booking confirmation specifies the payment due date. Failure to pay by the due date may result in cancellation with applicable charges.
• Accepted payment methods: Visa, American Express, and Mastercard.

Deposit

• A minimum 30% deposit is required at the time of booking. Some promotions may require a higher deposit or full payment.
• Deposits are refundable subject to the cancellation and change policy unless stated otherwise for specific promotions.
• We will cover the 3.5% card processing fee for deposits.

Balance Payment

• The balance payment is due at least 5 days before the trip date if paying by card, or on the day of the trip if paying in cash.
• A 3.5% card processing fee applies for balance payments made by card.
• Cash payments can be made in USD or VND at the current exchange rate.

Full Payment

• For some promotions or last-minute bookings (less than 3 days prior), full payment in advance may be required.
• In the case of last-minute full payment, we will waive the 3.5% card processing fee.

Pricing

• We make every effort to ensure all information and prices are accurate, but changes and errors may occur.
• You must check the price and details before your booking is confirmed. If there was an erroneous price, we will offer the option to cancel with a refund or confirm the booking at the correct price.
• All pricing is in US Dollars unless otherwise stated.
• We will not increase the package tour price after receiving your deposit.

Inclusions and Exclusions

• Detailed inclusions and exclusions are available for each cruise on the website.
• Important components typically include transfers, kayaking, and extra benefits.
• Inclusions and exclusions may differ for special offers or promotions.

Rate Specifics

• The adult cruise rate applies to children 12 and older.
• Children under 12 have special rates:
  • Under 5: Free, limited to 1 per 2 adults
  • 5-11: 50% adult rate if sharing bed, 75% adult rate with extra bed, limited to 1 per 2 adults

Mandatory Fees & Surcharges

• Christmas Eve and New Year’s Eve surcharges apply.
• Lunar New Year surcharges apply.
• A 90% adult rate applies for a third adult in a room/ cabin, if permitted.

Cancellation & Changes

• It is necessary to submit cancellations in writing, and they become effective once we have approved them.
• Cancellation charges:
  • More than 30 days: No charge
  • 20-29 days: 35% charge
  • 10–20 days: 50% charge
  • 03-09 days: 75% charge
  • Less than 3 days: 100% charge
• Different cancellation policies may apply for promotions.
• Changes to bookings, including name changes and date changes, are subject to availability and may incur fees.

Changes or Cancellations by Us Before Departure

Though we make every effort to ensure the cruises we offer go as planned, there are occasionally circumstances that may require us to make major changes to a confirmed cruise before departure.

For these terms, the following are considered “major changes”:

• Change of the departure date
• Change to the confirmed departure time
• The advertised ship (or a suitable alternative vessel) becoming unavailable
• Necessary changes or amendments to the published itinerary

Major changes do not include minor route or stop changes, or substitutions of excursions (e.g. due to a particular attraction being closed).

If we need to make a Major Change before your departure, we will make every reasonable effort to inform you as soon as possible.

In the event of a Major Change, you may:

• Accept the changes we offer
• Choose to reschedule your cruise for an alternative date, if available
• Accept an alternative cruise with an appropriate price adjustment
• Cancel your booking and receive a full refund or booking credit

Halong Bay & Lan Ha Bay Bad Weather Policy

Due to unpredictable weather changes in North Vietnam, local authorities may occasionally not permit cruise operations on short notice for safety reasons.

In these unforeseen circumstances, we have the following policy:

• If a cruise is canceled before 07 AM on the scheduled departure date, you will receive a full refund.
• If the cruise can only operate for a restricted time on the first day (up to 4 hours), you will receive a full refund minus $100 per person.
• If the cruise completes the first day and the first overnight, but you must return to port before 10 AM on the second day, you will receive a 50% refund.
• If the cruise completes the first day and first overnight (for 2-night itineraries), but you must return to port before 6 PM on the second day, you will receive a 20% refund.
• For any other disruptions, no refund will be provided.

Due to circumstances beyond our control, we apologize for any inconvenience these weather-related cancellations or changes may have caused.

Force Majeure

If any event that we or the service provider could not, even with all due care, foresee or avoid affects our contractual obligations, we will not be liable or pay compensation. These events can include, but are not limited to:

• War, terrorism, and civil strife
• Fire, flood, or other extreme weather conditions
• Industrial dispute, labor difficulties
• Acts of government or other authorities
• natural or nuclear disaster
• Chemical or biological disaster
• Epidemics or pandemics
• Inability to obtain necessary licenses or consents
• Delays caused by sub-contractors
• And all similar events beyond our or the supplier’s control

Either party may terminate the contract if a force majeure event renders it impossible or prevents the fulfillment of the booking contract at the time of travel or a reasonable period beforehand. This requires official announcements by national or international authorities, such as travel warnings or declarations of emergency, at the time of travel or a reasonable timeline prior.

Please note that you will not receive a cash refund in such cases. Travel agents or resellers who have not paid cancellation charges will not be offered a refund, only a future credit if open charges have been balanced.

Responsibility and Limitation of Liability

We will book your trip with reasonable skill and care. If another supplier provides the services, we will select them with reasonable care. However, we are not liable for the actual provision of those services, unless we have breached our duty and caused you damage.

We are not liable for:

• The infliction of emotional distress, mental suffering, or psychological harm, unless it results from a physical injury that we negligently caused or that our staff purposefully inflicted.
• Unusual or unforeseeable circumstances beyond our control, or force majeure events.

Package Tours
Additional terms and conditions may apply to package tours.

General Travel Risks
Travel involves general risks beyond our control. You must make your own inquiries and be aware of relevant government travel warnings. Such risks include:

• Variations or interruptions in cruise/tour due to weather, holidays, maintenance, etc.
• Force majeure events
• Illness, flight changes, lost luggage, political unrest, accidents, etc.

Travel Documents
You must have a valid booking confirmation and travel documents before starting your trip.

Medical Conditions and Disabilities
If you have any medical conditions or disabilities, you must inform us before booking so we can advise on suitability. We reserve the right to cancel the booking if we cannot accommodate your needs.

Medical Treatment
No medical staff are employed on our cruises. You are responsible for all medical costs and quality of care.

Travel Insurance
You must have comprehensive travel insurance to cover medical expenses and repatriation. We are not responsible for these liabilities.

Passport and Visa
It is your responsibility to ensure you have the correct passport, visa, and health requirements. We are not liable if you cannot travel due to non-compliance.

Personal Information and Data Protection
To process your booking, we will need to collect your personal information. We may share this with service providers, customs, and security and credit organizations. By booking with us, you consent to us using and disclosing your data.

Passenger Details and Documents
You must provide full details of all travelers 14 days before arrival or tour/cruise start. We reserve the right to inspect your passport, visa, and travel documents to ensure you meet all requirements. If you fail to comply, we may apply a service charge or refuse boarding with full cancellation fees.

Special Dietary Requirements
Notify us of any dietary requirements at least 5 days before departure. We will make reasonable efforts to accommodate your needs, but cannot guarantee alternative meals.

Luggage
Your luggage must not contain any dangerous, illegal, or unsuitable items. We are not liable for any fragile, perishable, or valuable items in your luggage. luggage must not be excessively heavy, bulky, or inadequately packed. Please bring only necessary luggage, as storage space is limited.

Maps and Images
Maps and images on our website and materials are for illustrative purposes only. The scenes depicted may not accurately reflect what you will experience on your cruise or tour. Some images may be digitally enhanced.

Passenger Behavior
For the comfort and safety of all, you must follow the instructions of the Cruise Director or Tour Director at all times. Passengers are expected to dress appropriately and behave in an orderly manner, without disrupting others.

If, in our opinion, your behavior is causing or likely to cause distress, danger, annoyance, property damage, delays, or violations of law, we may terminate your arrangements immediately. This will end our liability to you, and you may be refused boarding or required to leave the ship or service right away.

You will not receive any refunds, and you may be required to pay for any losses or damages caused by your actions. Each member of your party will be held jointly liable. We are not responsible for the actions of other passengers.

Animals
Animals and livestock are not allowed on board our ships and will not be carried.

Governing Law and Jurisdiction
The laws of the nation in which the cruise ship is registered or where its main office is located will govern your booking and trip. This is known as the vessel’s “flag state.”

Any disputes, claims, or other matters arising from or related to your booking or travel arrangements with us will be subject to the exclusive jurisdiction of the courts located in the flag state of the cruise operator’s company.

You agree that any legal proceedings will be conducted solely in the courts of the flag state, and you submit to the personal jurisdiction of those courts. You waive any objection to the venue or claim of the inconvenient forum concerning proceedings in the flag state courts.

The laws of the flag state, without regard to its choice of law principles, will apply to the interpretation and enforcement of these terms and conditions, as well as any disputes between you and the cruise operator.

This exclusive jurisdiction and governing law clause applies regardless of your country of residence or the departure/arrival ports of your cruise. By booking with us, you consent to this jurisdictional and choice of law framework.